Frequently asked questions
Which payment methods do you accept?
We accept all major credit cards, Apple Pay, and Klarna. Our payment is secure and encrypted, so you are always protected.
What is your return policy?
We offer a 30-day easy, hassle-free return policy. If you are not completely satisfied with your purchase, simply send it back. However, items must be unused, with tags intact, and in their original packaging.
Can I change or cancel my order after I have placed it?
You can cancel your order as long as it has not yet been shipped. Once the package has been shipped, we are unfortunately no longer able to change or cancel the order. Unfortunately, we cannot offer the ability to change your order, but we are working on it.
What is the delivery time?
We strive to ship your package as quickly as possible. Standard shipping typically takes 2-6 business days. Orders are processed within 1-3 business days before they are shipped. Please note that delivery times are estimates and not guaranteed.
Do you offer free shipping?
Yes, you get free shipping on all orders over 499 DKK. If you are a club member, you can also use your earned points to get free shipping, regardless of the order total.
Can I track my order?
Yes! As soon as your order has been dispatched, you will receive a tracking number via email. With this number, you can track your package on our website or through the carrier.